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Service Delivery Policy 

Effective Date:

13 December 2023

|

Last Updated:01 January 2026

This Service Delivery Policy outlines how Digital Proton Private Limited delivers professional services to its clients. 

Digital Proton provides B2B advisory, consulting, and execution services delivered primarily through digital and remote means unless otherwise agreed in writing. 

1. Nature of Service Delivery

Our services include: 

  • Strategic advisory (CxO Digital Counsel)
  • Hands-on implementation and execution (Tech Mercenary)
  • Ongoing support and enablement (Tech Reinforcement)
  • Time-bound specialist engagement (Tech Detachment)

Services are delivered through a combination of: 

  • Virtual meetings
  • Secure remote access
  • Documentation and deliverables
  • Collaborative tools

No physical goods are shipped. 

2. Service Initiation

Service delivery typically begins after: 

  • Written acceptance of a proposal, statement of work, or agreement
  • Receipt of advance payment or confirmation of billing terms (where applicable)
  • Provision of required access, information, and stakeholders

3. Delivery Timelines

Delivery timelines depend on: 

  • Scope and complexity of the engagement
  • Client readiness and availability
  • Access to systems and decision-makers
  • Third-party or platform dependencies

Indicative timelines are shared during engagement planning and may be adjusted with mutual agreement. 

4. Client Dependencies

Successful service delivery depends on: 

  • Timely access to required systems and licenses
  • Availability of designated client stakeholders
  • Accuracy of information provided
  • Participation in reviews, approvals, and change activities

Delays in these areas may impact delivery timelines.

5. Changes and Adjustments

Any changes to scope, timelines, or deliverables: 

  • Are assessed for impact
  • Communicated transparently
  • Implemented only after mutual agreement

6. Completion and Handover

Upon completion of services: 

  • Deliverables are shared as agreed
  • Knowledge transfer and documentation may be provided
  • Ongoing support may transition to a separate engagement, if required

7. No Physical Shipping

Digital Proton does not ship physical products. 
All services and deliverables are provided digitally or remotely. 

8. Contact Information

For questions related to service delivery, please contact: 

Digital Proton Private Limited

Email:

compliance@digitalproton.com

Phone:

+91 92178 45306

Registered Office:

Plot No. 6, Club Drive Road, Ghitorni, Gadaipur,
South West Delhi, New Delhi, Delhi, India – 110030

Contact Us

Our Office Address

Plot No. 6, Club Drive Road, Ghitorni, Gadaipur, South West Delhi, 
New Delhi, Delhi, India – 110030

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Our Corporate Address

Hd 486, 5th Floor, DLF Two Horizon Centre, Harizan Colony, 
DLF Phase 5, Sector 43, Gurugram, Haryana 122009

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Our Email Address

info@digitalproton.com

Our Whatsapp Contact

+91 9217845306

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